In providing case management services, social workers often confront systematic language barriers between service providers as well as competing agendas and misconceptions among agencies. In this webinar, participants will learn the components of being an effective case manager as well as a program advocate. Strategies for outreach, developing common agendas, and building relationships for enhanced interagency cooperation and collaboration will also be explored. [Required for Case Management Certificate Program]
At the conclusion of the webinar, participants will be able to:
- Identify components of an effective advocate
- Describe the multiple levels of social services and benefits available to clients
- Explore methods of breaking down barriers to service industry
9:30 am Introductions and Stages of Case Management
10 am Case management models and skills
10:30 am Case management planning and implementation – including breakout rooms and discussion
11:15 am Collaboration and Advocacy including breakout rooms
12:00 pm Addressing Service Gaps
12:20 pm Conclusion/Q&A