In this webinar participants will learn methods used to communicate effectively with the older adult. The principles of active listening, the importance of reminiscing, and ways of dealing with older adult with sensory impairments, which often accompany the aging process, will be discussed. You will learn how to deal with the emotional response that some have to life's losses, such as status, mobility, finances and death of friends and family. [Required for Basic Gerontology, or Senior Services Certificate Program]