Commitment to cultural competence is growing among healthcare professionals and providers. This webinar will explore cultural competence from a global perspective and demonstrate how all healthcare professionals, specifically social workers, care managers and mental health professionals, can infuse cultural competence into their practice. The webinar will also challenge our ability to embrace cultural humility. While continuing on the journey toward cultural competence, healthcare professionals must embrace the ongoing process of self-exploration and self-critique combined with a willingness to learn from others. This webinar will also provide comprehensive strategies to respond to the healthcare needs of a diverse population. Participants will ultimately learn to utilize cross-cultural skill based approaches that can be applied universally. [Elective for Case Management Certificate Program]
At the conclusion of the webinar, participants will be able to:
- Define Cultural Awareness and Cultural Competence
- Discuss Cultural Competence from a Global Perspective
- Identify the importance of cultural competence while working in a multicultural society
- Describe three effective strategies for increasing cultural competence as healthcare professionals
- Discuss risk factors associated with not increasing cultural competence
- Demonstrate confidence in responding to the surprises and challenges of different
- cross-cultural scenarios
9:30 am Welcome/Introduction
9:35 am Define Cultural Awareness and Cultural Competence
- Define Culture
- Define Competence
- Define Cultural Awareness and Cultural Competence
10:05 am Discuss Cultural Competence from a Global Perspective
- Changes in Global Society
- Global and International Awareness and Perspectives
10:35 am Identify the Importance of Cultural Competence While Working in a Multicultural Society
- Cultural Competence in Healthcare
- Importance of Cultural Competence Assessment Tools
- Practice Engaging people from Different Cultures
11:05 am Describe Three Effective Strategies for Increasing Cultural Competence as Healthcare Professionals
- Engagement vs. Confrontation
- Engagement Strategies
- Literature Review on What Works
11:35 am Discuss risk factors associated with not increasing cultural competence as healthcare professionals
- Culturally Incompetent
- Cultural Disconnect
- Cultural Ethnocentrism
- Cultural Alignment
12:20 pm Conclusion/Q&A