In running their programs and organizations, Senior Service Administrators/Managers strive to promote a caring, respectful and compassionate culture for the clients they serve on a daily basis.  In order to deal more successfully with difficult people, confidentiality concerns, issues of cultural diversity, and considerations of individual capacity, this workshop will deal with approaches to ethical dilemmas that produce the best outcomes, conflict resolution and mediation strategies, interpersonal communication skills, and a culturally competent model of decision-making that is respectful of individual values and traditions. This webinar is available individually or as part of the Topics In-Depth packages. [Elective for Non-Profit & Public Management Certificate Program] <p>*This webinar does not qualify for NBCC clock hours in ethics for Licensed Professional Counselors.