The session provides concrete strategies and information to assist you in developing more impacting, beneficial and effective relationships with clients, coworkers, leadership and other organizations. Learn to communicate more effectively and specifically for improved outcomes. Discover how technology contributes or inhibits effective interpersonal communications. We will illuminate covert communications and how to more effectively read facial cues and body language communicate more effectively. Observed numerous communication models to significantly improve your ability to communicate more effectively from different receptive modalities. [Required for Case Management Certificate Program]